Privacy policy

Privacy Policy

Last Updated: October 2, 2026

At RAVEN (“RAVEN”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit or use our website, place an order, contact us, or otherwise interact with our services; how we use and protect that information; and the choices and rights available to you.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain it in an appropriate manner.

1. Information We Collect

We may collect information that you provide directly to us, information generated when you use our website, and information received from service providers that help us operate our business.

Information you provide to us

Depending on how you interact with RAVEN, this may include:

  • Name and contact details, such as your name, email address, telephone/mobile number and communication preferences.

  • Shipping and billing information, such as delivery address, billing address and other information necessary to fulfil your order.

  • Order information, including products purchased, order history, returns, refunds and related communications.

  • Account information, if you create an account on our website.

  • Customer service information, including messages, questions, feedback, reviews and other communications you send to us.

  • Marketing preferences, including whether you choose to receive promotional emails, SMS messages or other communications.

  • Information you voluntarily provide, such as information submitted through forms, surveys, promotions or other features of our website.

Payment information

When you make a purchase, your payment may be processed by a third-party payment service provider.

We generally do not need to store your complete debit card, credit card, UPI credentials, banking password or other sensitive payment credentials on our own systems. Payment information may instead be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, such as:

  • IP address;

  • browser and device type;

  • operating system;

  • approximate location derived from technical information;

  • pages viewed and products interacted with;

  • referring website or source;

  • date and time of visits;

  • website interactions and navigation information; and

  • information collected through cookies and similar technologies.

We use this information primarily to operate, secure, maintain and improve our website and understand how customers use it.

2. How We Use Your Information

We may use personal information for purposes including:

Providing our products and services

We use information to:

  • process and fulfil orders;

  • arrange shipping and delivery;

  • process returns, exchanges and refunds;

  • provide order confirmations and updates;

  • communicate with you about your purchases;

  • provide customer support; and

  • maintain records relating to transactions.

Operating and improving our website

We may use information to:

  • provide and personalise our website experience;

  • understand how customers use our website;

  • improve products, services and website functionality;

  • troubleshoot technical problems;

  • prevent misuse of our website; and

  • analyse website performance.

Security and fraud prevention

We may process information to detect, investigate and prevent fraud, unauthorised transactions, abuse, security incidents and other activities that may harm RAVEN, our customers or our service providers.

Marketing and communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send you information about:

  • new collections;

  • products and offers;

  • promotions;

  • special events; and

  • other RAVEN updates.

You can unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us at ravenclothingsbrand@gmail.com.

Please note that you may continue to receive essential service communications, such as order confirmations, shipping updates, refund notifications and important account or security notices.

Legal and regulatory purposes

We may use or retain information where reasonably necessary to:

  • comply with applicable laws and regulations;

  • respond to lawful requests from government or regulatory authorities;

  • establish, exercise or defend legal claims;

  • enforce our terms and policies; and

  • protect the rights, property and safety of RAVEN, our customers and others.

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

3. Cookies and Similar Technologies

RAVEN and our service providers may use cookies, pixels, tags, local storage and similar technologies.

Cookies are small files or pieces of information stored on your device that can help websites remember information about your visit.

We may use cookies for purposes such as:

  • keeping products in your shopping cart;

  • remembering preferences;

  • maintaining login or session functionality;

  • understanding website traffic and usage;

  • improving website performance;

  • measuring marketing effectiveness; and

  • providing relevant advertising, where applicable.

Some cookies are necessary for the website to function, while others may be used for analytics, personalisation or advertising.

Depending on the technology used on our website and applicable law, you may be able to control certain cookies through your browser or a cookie-management mechanism provided on our website.

Disabling certain cookies may affect website functionality or your shopping experience.

4. Third-Party Services

We work with third-party service providers that help us operate RAVEN and provide our services.

These may include, depending on the services we use:

  • Shopify and other website technology providers;

  • payment gateways and payment processors;

  • shipping and logistics providers;

  • order-management and fulfilment services;

  • customer-support providers;

  • email and SMS service providers;

  • analytics providers;

  • advertising and marketing platforms;

  • fraud-prevention and security providers; and

  • technology, hosting and cloud service providers.

These providers may process personal information on our behalf or independently according to their own terms and privacy policies.

We seek to work with service providers that maintain appropriate safeguards for personal information and only permit access to information as reasonably necessary for their services or other lawful purposes.

We do not intend to sell your personal information as a standalone product.

5. Sharing of Information

We may share personal information when reasonably necessary to provide our services or for lawful purposes.

For example, information may be shared with:

  • delivery partners so that your order can be delivered;

  • payment providers to process transactions;

  • technology providers that operate our website;

  • customer-support providers;

  • professional advisers, such as legal, accounting or financial advisers;

  • regulators, government authorities or law-enforcement agencies where legally required; and

  • other parties where necessary to protect our legal rights, prevent fraud or comply with applicable law.

We do not share more personal information than reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss or destruction.

Depending on the circumstances, these measures may include:

  • access controls;

  • authentication and account-security measures;

  • encryption or secure transmission where appropriate;

  • monitoring and security procedures;

  • limiting access to personal information to people and providers who reasonably need it; and

  • procedures for identifying and responding to security incidents.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal-data security incident that requires notification under applicable law, we will take the steps required by law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, complete transactions, resolve disputes, maintain appropriate business and transaction records, comply with legal obligations and protect our legitimate interests.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it, subject to applicable legal, regulatory, accounting or dispute-related requirements.

8. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • request information about the personal data we process about you;

  • request correction of inaccurate or incomplete personal information;

  • request deletion or erasure of personal information where legally applicable;

  • withdraw consent where processing is based on consent;

  • opt out of promotional communications;

  • raise a grievance or complaint regarding our handling of personal information; and

  • exercise other rights available to you under applicable Indian data-protection law.

Where consent is the legal basis for processing, withdrawing consent will not affect the lawfulness of processing carried out before withdrawal. Withdrawal may also affect our ability to provide certain services where the relevant information is necessary to provide them.

To exercise an applicable right or raise a privacy request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorised access.

We will handle valid requests within the time periods required by applicable law.

9. Children's Privacy

Our website is not intentionally designed to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where we should not have collected it, please contact us at ravenclothingsbrand@gmail.com so that we can review the matter and take appropriate action.

10. International Data Transfers

Some of our service providers or technology partners may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable Indian law and applicable contractual or security requirements.

11. Third-Party Links

Our website may contain links to third-party websites, social-media platforms or other services.

We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing the privacy policies of those services before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a complaint or grievance concerning your personal information, please contact us:

RAVEN
Email: ravenclothingsbrand@gmail.com

Please include sufficient information for us to understand and respond to your request. We may contact you for additional information where reasonably necessary to verify your identity or clarify your request.

14. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable data-protection and consumer-protection laws and regulations.

Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be excluded or restricted under applicable law.

© 2026 RAVEN. All rights reserved.