Shipping Policy

Last Updated: October 2, 2026

At Raven Clothings, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

By placing an order with us, you agree to the terms described below.

1. Shipping Methods

We currently offer shipping within India through reliable third-party courier and delivery partners.

Depending on your delivery location and the availability of our courier partners, your order may be shipped using:

• Standard delivery

• Express delivery, where available

• Other courier services selected by us based on your location and order requirements

The available shipping options for your address will be displayed at checkout, where applicable.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that processing time is separate from the shipping and delivery time. During high-demand periods, sales, holidays, or unforeseen circumstances, processing may take longer than usual.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are generally:

• Metro and major cities: 2–5 business days

• Other locations: 3–7 business days

• Remote or difficult-to-service areas: Delivery may take additional time

These are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances beyond our control.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer:

• Free shipping on selected orders or during promotional periods

• Flat-rate shipping

• Location-based shipping charges

• Additional charges for certain delivery services, where applicable

The final shipping charge applicable to your order will be shown during checkout.

5. Tracking Information

Once your order has been dispatched, we will provide tracking information when tracking is available.

You may receive the tracking details through the email address or phone number provided when placing your order.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

If you do not receive tracking information within a reasonable period after dispatch, please contact us at:

Email: ravenclothingsbrand@gmail.com

When contacting us, please include your order number so that we can assist you more quickly.

6. Delivery Issues and Delays

Although we work with our delivery partners to ensure timely delivery, we cannot guarantee that every order will arrive within the estimated timeframe.

Delivery may be delayed due to circumstances including:

• Incorrect or incomplete shipping addresses

• Recipient being unavailable

• Courier service disruptions

• Severe weather or natural events

• Public holidays

• Transportation delays

• High order volumes

• Remote or restricted delivery locations

• Operational issues with courier partners

• Events or circumstances beyond our reasonable control

If your order is delayed, please check the tracking information first. If the tracking status has not changed for an extended period or there appears to be a delivery problem, contact us at ravenclothingsbrand@gmail.com.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If you provide an incorrect or incomplete address and the order has already been shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if a shipment needs to be re-dispatched because of an incorrect address, failed delivery, or similar issue caused by incorrect information provided by the customer.

8. Failed or Missed Delivery

Our courier partner may attempt delivery multiple times depending on its delivery procedures.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the recipient refuses or fails to accept the package, the shipment may be returned to us.

If a returned shipment needs to be shipped again, additional shipping charges may apply.

9. Damaged or Missing Packages

If your package appears visibly damaged when delivered, please contact us as soon as possible.

We recommend taking photographs or videos of:

• The outer packaging

• Any visible damage

• The shipping label

• The product and its packaging

If an item appears to be missing from your package, contact us at ravenclothingsbrand@gmail.com with your order number and relevant details.

We will review the issue and work with the delivery partner where necessary.

10. International Shipping

At present, international shipping may not be available for all products or destinations.

If international shipping is offered for your order, the applicable shipping charges, estimated delivery time, and available destination will be displayed at checkout or communicated before shipment.

International customers may be responsible for customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Raven Clothings is not responsible for delays caused by customs clearance, import restrictions, or other procedures imposed by authorities in the destination country.

If international shipping is not available to your location, we may be unable to accept or fulfil the order.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, courier partners, delivery practices, or applicable requirements.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Raven Clothings
Email: ravenclothingsbrand@gmail.com

Please include your order number in your message whenever possible so we can assist you efficiently.