Return and Refund Policy

Last Updated: October 2, 2026

At Raven Clothings, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

Please read the following Return and Refund Policy carefully before requesting a return or exchange.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

• The return request must be submitted within 7 days of delivery.

• The product must be unused, unworn, unwashed, and in its original condition.

• The product should have its original tags, labels, packaging, and accessories, where applicable.

• The product must not show signs of use, washing, alteration, damage, stains, odors, or other customer-caused damage.

• Proof of purchase or the relevant order details may be required.

• Returns must comply with any product-specific return conditions displayed at the time of purchase.

We reserve the right to inspect returned products before approving a return, refund, or exchange.

2. Return Timeframe

Return requests must generally be submitted within 7 days from the date the order is delivered.

To request a return, contact us at:

Email: ravenclothingsbrand@gmail.com

Please include:

• Order number

• Product name

• Reason for the return

• Photographs or videos of the product, where relevant

Requests submitted after the applicable return period may not be accepted unless required by applicable law or approved by us as an exception.

3. How to Return an Item

Once your return request is received, we will review the request and provide instructions if the item is eligible for return.

Please do not send products back to us without first contacting us and receiving return instructions.

After receiving the returned product, we may inspect it to confirm that it meets the conditions of this policy.

4. Refund Process

If your return is approved, the refund will generally be processed after we receive and inspect the returned product.

Refunds will normally be issued to the original payment method used for the purchase, where technically possible.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

You will be notified once your refund has been initiated.

If a refund is approved but you do not receive it within the expected timeframe, please contact us at ravenclothingsbrand@gmail.com.

5. Exchanges

We may offer exchanges for eligible products, subject to availability.

An exchange may be available for:

• A different size

• A different color or variant, where available

• A replacement for an eligible defective or damaged product

If the requested replacement is unavailable, we may offer an alternative solution, such as a refund or another option where appropriate.

Items purchased during certain promotions or special offers may have different exchange conditions, which will be communicated at the time of purchase.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrect or different from what you ordered

• Missing an item or component that should have been included

please contact us as soon as possible after delivery, preferably within 48 hours.

Please provide your:

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label, where relevant

We will review the issue and, where the issue is confirmed to be our responsibility, we may offer a replacement, exchange, refund, or another appropriate resolution.

For damaged packages, we recommend keeping the original packaging until the issue has been resolved.

7. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable reasons.

Unless otherwise stated, non-returnable items may include:

• Products marked as Final Sale or Non-Returnable at the time of purchase

• Customized or personalized products

• Products that have been altered at the customer's request

• Products that have been worn, washed, damaged, stained, or otherwise used

• Products missing original tags or packaging where those items are required for return

• Gift cards, where applicable

• Any other product specifically identified as non-returnable on its product page

This does not affect any rights you may have under applicable consumer protection laws.

8. Return Shipping Costs

Eligible Returns Due to Customer Preference

Where a return is requested because of a change of mind, incorrect size selected by the customer, or another reason not caused by Raven Clothings, the customer may be responsible for the return shipping costs.

Any applicable return shipping charges will be communicated before the return is arranged.

Damaged, Defective, or Incorrect Products

If the product is confirmed to be damaged, defective, incorrect, or otherwise incorrectly supplied by us, Raven Clothings will generally bear the reasonable return shipping cost or provide an appropriate return arrangement.

9. Products Returned in Unacceptable Condition

We may reject a return if the product:

• Has been worn or washed

• Has been altered or modified

• Has stains, odors, or other signs of use

• Is damaged due to customer handling

• Is missing required tags, labels, packaging, or accessories

• Is returned after the applicable return period

• Does not otherwise meet the eligibility requirements of this policy

If a return is rejected, we may arrange for the product to be returned to the customer, subject to applicable shipping charges.

10. Refund Deductions

Where applicable, the refund amount may exclude non-refundable charges or costs that the customer is responsible for under this policy.

Any applicable deductions will be communicated clearly during the return or refund process.

We will not make deductions that are prohibited by applicable law.

11. Sale and Promotional Products

Products purchased during sales, promotions, or special offers may have specific return or exchange conditions.

Any special conditions will be displayed on the relevant product page or communicated at the time of purchase.

Unless specifically stated otherwise, statutory rights and protections applicable to customers remain unaffected.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the order may instead be subject to our return policy.

13. Our Commitment

We aim to handle every return request fairly and transparently.

If there is an issue with your order, please contact us before taking any action with the product. We will review the circumstances and work with you toward an appropriate resolution in accordance with this policy and applicable law.

14. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

15. Contact Us

For return, refund, or exchange assistance, please contact:

Raven Clothings
Email: ravenclothingsbrand@gmail.com

Please include your order number in your email so that we can locate your purchase and assist you more efficiently.